Privacy and Security Statement

We respect the privacy of our customers. This privacy policy statement is designed to help you understand what information we gather online and what we do with that information. Because our Web site will continue to implement new technologies and improve the services and features we provide, this policy is subject to change without prior notice. For that reason, we encourage you to review the privacy policy periodically. By using our Web site, you agree to the terms of the privacy policy in effect at that time.

Please refer to the chart below to see why we collect this information and how we use it.

User Information and How it is Gathered

What We Do with the Information

General Tracking Information We keep track of the pages visited by each user. Our Web server automatically collects some information about you when you request pages from our server, including your IP address. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data (such as the Web pages you request) can be sent to you.

We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our site by making it more responsive to the needs and preferences of our users. This information does not identify you personally.

On occasion we may provide this aggregate information to vendors, investors, potential advertisers, or news agencies to demonstrate the amount of interest in the site and to help us plan for technical infrastructure requirements.

Online Ordering Information

If you choose to purchase products from our site, you will need to provide the following information so that we can fulfill your order:

•  Name Contact phone number(s) Shipping address E-mail address

•  Credit card account information

We use this information for the purpose of fulfilling your order. Your order information will also be used to track and analyze shopping trends. This analysis allows Endicott Research Group to provide the highest quality products and services possible.

We do NOT sell to any third party under any circumstances any of the personal information you provide to complete your order.

We request a contact phone number in case one of our customer service representatives would need to reach you, such as in order to arrange a delivery time.

We request your e-mail address because we send an e-mail message acknowledging receipt of your order.


Our Customer Pledge

Let us assure you:

•  We will not telemarket to you. We will never sell your information to others.

•  Your participation is completely voluntary.


In order to order products from our site, your browser must be set to accept cookies. A cookie is just an entry in a text file or folder on your hard drive. We use cookies when you visit our site so the site can remember your specified area of interest and any other information you have saved. Cookie technology allows you to save products. We also use cookies to track the items you place in your shopping basket and the pages you visit. You must enable cookies on your web browser for to function correctly. If you are concerned about information contained in your cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.

The only personal information our cookie can contain is information you supply yourself. Our cookies cannot read data from your computer. If you would like more technical information about how cookies work, take a look at

We understand that many consumers are concerned about security on the Internet. The Web server used by is designed for Internet commerce, and employs industry standard methods of protecting the security of information sent over the site. This statement describes the technologies we use and provides additional information about how we handle your credit card information. We want you to be able to shop at the site with confidence. Of course, if you would rather order products by telephone, you can call us toll free at 1-800-215-5866.

We strive to protect the security of the information you send to us while it is en route to our site. Every page of the site on which information is exchanged between you and Endicott Research Group employs Secure Sockets Layer technology. Secure Sockets Layer, or SSL, is a secure and encrypted method of communicating between your browser software and our Web server. SSL is the most common method of secure communication used on the Internet, and SSL technology is built into most major browsers. When you provide information or place an order with us, the information is sent to us via this secure, encrypted SSL connection. A quick method of identifying a secure Web page is to look at the address of the page. Secure pages will usually appear with an address that starts with "https://" rather than the standard "http://".

Endicott Research Group provides links to Web sites outside of Endicott Research as an added convenience to the user. Any link included does not imply or convey endorsement of the other company or organization, its site or its products or services. Endicott Research Group is not responsible for the privacy, terms of use or other policies of any other Web site.

We are committed to providing a secure, friendly site where customers can shop without undue concern over security. When we receive your information, we use commercially reasonable efforts, including the measures described above, to protect the security of your information on our systems. However, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. Therefore, we do not warrant or ensure the security of any information sent to us online. If you have any questions, comments or concerns, please contact us via e-mail at or toll free at 1-800-215-5866.

Reviewed 1/29/2009